Return and Satisfaction Guarantee Policy.
Agee Woodworks is committed to providing excellent, personalized
customer service. We consider ourselves to be experts in the mantel
industry and work very hard to make sure your experience with Agee
Woodworks is a positive one.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE
OF THE BOX OR ANY PACKAGING MATERIAL UNTIL YOU HAVE INSPECTED THE
PRODUCT AND ARE SATISFIED.
Agee Woodworks will refund 100% of your purchase amount should
you be dissatisfied with any standard, unfinished mantel or shelf
(*please refer to definition of standard sizes below*) Simply call
or email Agee Woodworks for a return authorization number and
return the item in sellable condition in the original packaging,
freight pre-paid within 7 days of original delivery to: Agee
Woodworks, 10997 Richardson Road, Unit 2, Ashland, VA 23005. Should we
receive the return in a condition that is not sellable, we reserve the
right to charge up to 25% in restock fee.
Unfortunately we can not accept returns on custom items which
include non-standard size, stained or painted fireplace mantels and
Your mantel is inspected prior to shipment ensuring that it is in
excellent condition before it leaves our shop. Although our mantels
are packaged securely to prevent any damage, there is a remote
possibility that damages can occur in shipping.
When you receive your product via UPS or FedEx Ground, please open
and inspect the product immediately since they deliver without
signature requirement. If there is obvious damage, you must contact
Agee Woodworks immediately and report the damage so that a claims
process can be put into motion.
When you receive your product via freight, before signing for the
shipment you should inspect the carton and contents. Should you notice
any damage, please note it on the bill of lading, refuse the shipment
and contact us immediately.
NOTE: We cannot be held responsible for the cost of repairs
or replacement of damaged items if you do not immediately inspect the
delivery or if there is no notation on the Freight Bill of Lading. If
you are unable to inspect the contents at the time of delivery, you
have 24 hours from the time the package was delivered to open and
inspect it. If you wish to initiate any damage claim, do so at that
time directly with Agee Woodworks.
Please contact Agee Woodworks with any questions regarding this
*standard mantel sizes are only those with the following inside
openings (B x C) and have standard shelf depth, return depth and
48 x 38
49 x 38
49 x 39
54 x 41
*standard mantel shelves are those with A (top shelf) dimension of